ICT usage in households in 2019

90% of Austrian households had access to the Internet in 2019. 72% of all households were equipped with fixed high-speed connections (e.g. DSL, cable, optical fibre), 68% made use of mobile broadband connections (e.g. via portable computer or smart phones with at least 3G technology, e.g. UMTS, HSDPA, 4G/LTE).

These data are the results of a survey conducted by Statistics Austria for the 18th time. Answers from approximately 3 500 households with at least one household member aged 16 to 74 and from approximately 4 600 persons of this age group could be used for grossing up. The field phase took place from April to June 2019. Reference period is the time of the survey for household data and the last three and twelve months, respectively, prior to the survey for individual data. As EU member states are required by regulation to deliver data on that topic and a standardized questionnaire is used, high comparability of data within the EU is guaranteed (detailed results on EU-level are expected to be available on Eurostat’s website by the end of 2019).

88% of persons aged 16 to 74 used the Internet during the three months prior to the conduct of the survey. 73% of all internet users surfed the Internet several times a day. Two thirds were handling their banking affairs via the Internet (72%), 63% made use of social networks. 47% telephoned over the Internet, among the persons aged 16 to 24 65% made calls via Internet. 2019 88% of the internet users sent instant messages (via e.g. WhatsApp, Facebook Messenger), among the 16 to 24 years old almost all sent instant messages (99%).

Concerning online shopping, 62% of persons aged 16 to 74 indicated that they purchased goods or services over the Internet during the twelve months preceding the survey. The most popular product groups for Internet shoppers were ”clothes, sports goods” (64% of the online shoppers in the last twelve months), ”holiday accommodation (e.g. hotel)” (51%), “other travel arrangements (transport tickets, car hire etc.)” (46%). Paid downloads or films or books accessed directly from the websites are becoming more and more popular: approx. 28% of online shoppers purchased films online for a fee or paid for a download, for books it was 20%.

14% of persons aged 16 to 74 arranged accommodation from another private person in the last twelve months prior to the survey via websites or apps (e.g. via dedicated websites or social networks). 3% of persons in this age group arranged a transport service from another individual via Internet. However, the majority of all persons aged 16 to 74 did not make use of these so called “sharing economy offers” (84%).

With Smart Home Solutions, households can control their energy management, security systems and

household appliances (e.g. vacuum cleaners) via the internet. 10% of respondents

stated that they control smart systems or appliances in their households via the internet.

Please consult our German website for tables and charts containing further information.

Results (overview): Households with computer, Internet access and broadband connections, persons with computer and Internet usage as well as online shoppers from 2002 to 2019
Households with Internet access 2002 to 2019
Households with broadband connections 2003 to 2019
Persons with Internet usage 2002 to 2019
Online-shopper 2003 to 2019

ICT Usage in HouseholdsPrice in € *)Free Download


IKT-Einsatz in Haushalten 2018
This publication presents the results of the survey on the usage of information and com-munication technologies (ICT) in households and by individuals in 2018. Basic data on the having access to ...

Release date: 4/2019 ISBN:978-3-903264-11-3




(PDF, 2 MB)


IKT-Einsatz in Haushalten 2017
This publication presents the results of the survey on the usage of information and com-munication technologies (ICT) in households and by individuals in 2017. Basic data on the having access to ...

Release date: 03/2018 ISBN:978-3-903106-78-9




(PDF, 2 MB)


IKT-Einsatz in Haushalten 2016
This publication presents the results of the survey on the usage of information and communication technologies (ICT) in households and by individuals in 2016. Statistics Austria conducted this ...

Release date: 02/2018 ISBN:978-3-903106-73-4




(PDF, 1 MB)

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