ICT usage in enterprises in 2019

Digitization has become ubiquitous for domestic companies. For many years, computers and the Internet have been finding their way into companies across the board, and broadband Internet as the basis for efficient and fast data transfer has become established in companies. In the 2019 round of questions, questions about "ICT security" were included. 91% of companies carry out ICT security measures, with larger enterprises being more aware of the problem in terms of frequency and number of measures taken.

These are the results of a survey conducted by Statistics Austria for the 19th time. Around 2 750 enterprises with at least 10 persons employed took part in the survey. The survey was implemented in the economic sectors (ÖNACE 2008, corresponding to NACE rev. 2) of

  • manufacturing,
  • electricity, gas, steam and air conditioning supply, water supply, sewerage, waste management and remediation activities,
  • construction,
  • wholesale and retail trade, repair of motor vehicles and motorcycles,
  • transportation and storage,
  • accommodation and food service activities,
  • information and communication,
  • real estate activities, professional, scientific and technical activities, administrative and support service activities as well as
  • repair of computers and communication equipment.

The field phase took place from February to June 2019. The reference period is the time of the survey unless otherwise stated. As EU member states are obliged by regulation to deliver data on this topic and a standardized questionnaire is used for data collection, a high comparability of the data within the EU is guaranteed (detailed results on EU-level are expected to be available on Eurostat’s website at the end of 2019).

Every company with more than 10 persons employed uses the Internet for its activities and usually uses broadband connections (Internet access: 100%, broadband connections: 98%). While mobile broadband with at least 3G technology, has increased significantly since 2010 (2010: 46%, 2015: 77%, 2019: 80%), there is a saturation in fixed broadband connections, such as DSL, Cable or fiber (2010: 75%, 2015: 91%, 2019: 90%).

In domestic enterprises, 42% already use voice or video telephony via the Internet for communication with business partners. The use of services such as Skype, WhatsApp, FaceTime, etc. for voice or video telephony is used to a similar extent in all sectors of the economy, the highest being in the information and communication industry (86%).

60% of enterprises use social media to communicate or share content (social networks, blogs or microblogs, multimedia content exchange services, wiki-based services). The size of the enterprise plays an important role: 57% of the small, 73% of the medium-sized and 82% of the large enterprises use the services of social media.

90% of enterprises have a website on the Internet. Websites also serve as a medium for 20% of companies to sell goods or services. In total, around € 24.8 billion was sold via websites or apps (e.g. online shops, extranet, online marketplaces) in 2018. Most of the web-based revenue was channeled through their own corporate website or app (including the corporate websites or apps, around € 20.4 billion), and goods or services worth around € 4.5 billion were shared by others Company operated online marketplaces sold.

Through EDI-based systems or other forms of electronic data transmission (e.g., XML, EDIFACT, excluding e-mail), 7% of enterprises generated around € 63.3 billion in sales of goods or services.

ICT security measures are important to all companies. Particularly popular is the backup on separated storage media (including cloud, 88%) and the maintenance and timeliness of the software used (including operating systems; 82%). In addition, two-thirds of enterprises said they would use strong password authentication when using the ICT infrastructure (66%). Around one third of enterprises carry out ICT security tests (32%). On the other hand, only 9% of companies use biometric user identification methods.

Please consult our German website for tables and charts containing further information.

Enterprises with Internet access, broadband connections, website and social media 2003 to 2019
Enterprises with Internet access 2003 to 2019
Enterprises with fixed broadband connections for the Internet access 2003 to 2019
Enterprises with mobile broadband connections 2010 to 2019
Enterprises using social media 2003 to 2019

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IKT-Einsatz in Unternehmen 2019
This publication presents the results of the survey on the usage of information and communication technologies (ICT) in enterprises 2019. Basic data on the Internet usage, usage of broadband ...

Release date: 4/2020 ISBN:978-3-903264-45-8

 
 

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IKT-Einsatz in Unternehmen 2018
This publication presents the results of the survey on the usage of information and communication technologies (ICT) in enterprises 2018. Basic data on the Internet usage, usage of broadband ...

Release date: 05/19 ISBN:978-3-903264-15-1

 
 

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IKT-Einsatz in Unternehmen 2017
This publication presents the results of the survey on the usage of information and communication technologies (ICT) in enterprises 2017. Basic data on the Internet usage, usage of broadband ...

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