Press release: 12.637
Enterprises are becoming more digital, technologies more intelligent
"The Corona pandemic has led to a further digitalisation push in Austria's enterprises. In 2020, significantly more virtual meetings or remote access to computer systems were recorded. In addition, almost every fifth company has relied more on websites, apps or online marketplaces in sales. Artificial intelligence now also plays an important role. In large companies with 250 or more employees, almost every third company uses AI-based technologies, especially in text recognition, data analysis or the automation of processes or work steps," says Statistics Austria Director General Tobias Thomas.
Digitalisation boost due to the corona pandemic
Due to the measures taken as a result of the COVID
Overall, the increase in remote meetings in 2020 can
be partly or fully attributed to the pandemic in 99% of the enterprises
surveyed, in 77% of enterprises it was even the sole cause for the change.
Similar results were observed for the increase in remote access: 97%
of the enterprises surveyed reported that COVID
Almost every fifth enterprise (19%) took measures in 2020 to sell goods or services via websites, apps or online marketplaces or to make greater use of online sales in the future. The share was smaller for companies from the manufacturing industry (13%) than for companies from the service industry in which almost every fourth enterprise adopted such measures (23%; see table 1).
9% of all enterprises use artificial intelligence
Technologies based on artificial intelligence (AI) are currently used by 9% of all enterprises. The use of AI is strongly related to the size of the company: Only 7% of small enterprises (10 to 49 employees) and 15% of medium-sized enterprises (50 to 249 employees) use AI-based technologies, whereas 32% of large enterprises (250 and more employees) already do so, i.e. almost every third company (see table 2).
AI technologies are most commonly used for text recognition and processing (e.g. text mining; 56% of enterprises using AI) as well as for data analysis (e.g. machine learning, deep learning; 42%). Next follow AI technologies for the automation of processes or assistance of decision-making (e.g. software-based Robot Process Automation; 29%) and for recognition, processing and generation of natural language (NLP, NLG; 28%; see table 2).
Companies use AI technologies primarily for the organization of business processes as well as for marketing and sales (30% and 29% of enterprises using AI, respectively). Almost every fourth company employing AI uses such technologies in the area of management or leadership of the company (23%), just as many companies use AI in the context of production processes (22%; see table 2).
For more detailed results and further information concerning ICT usage in enterprises please refer to our website.
on methods, definitions: This data is based on the weighted results
of the survey on the use of information and communication technologies
(ICT) in enterprises in 2021. The survey was conducted based on (Regulation
(EU) 2019/2152) that obliges Austria and all other EU Member States to
provide data as well as on a Commission Regulation (Regulation (EU) 2020/1030)
which contains all the indicators to be queried. It was carried out
by Statistics Austria, using a set of questions that is uniform across
Europe. The survey follows standardised definitions and a uniform methodology
of survey sampling.
Around 3 050 enterprises with ten or more employees (from the sectors of manufacturing; electricity, gas, steam, and air conditioning supply; water supply, sewerage and waste management and remediation activities; construction; wholesale and retail trade, repair of motor vehicles and motorcycles; transport and storage; accommodation and food service activities; information and communication; real estate activities; professional, scientific and technical activities; administrative and support service activities; repair of computers and communication equipment) took part in the survey between February and July 2021.
Unless stated otherwise, the reporting period was the time of the survey. In addition to the main indicators on internet use and e-commerce which have been collected annually, the question program also included indicators on ICT-relevant key issues that change every year (in accordance with the communicated "Digital Single Market Strategy" of the European Commission and the benchmarking framework "Monitoring the Digital Economy & Society 2016–2021").
The focus of 2021 is on "artificial intelligence (AI)". Technologies based on AI are used to reproduce intelligent behaviour and demonstrate a certain degree of autonomy. AI encompasses both purely software-based systems as well as autonomous systems that include software and devices.
For further inquiries please contact Directorate
Social Statistics, Statistics Austria:
Gerald HASSL, Tel.
Mag. Nina DJAHANGIRI, Tel.
Media owner, producer and publisher:
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